No problem. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Check the Eligibility requirements and make sure were currently accepting applications in your state. Managing multiple systems, programs, and screens simultaneously. Find ready-to-work contractors where and when you need them. Improving Peoples Lives. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Want to give someone something unique this holiday season? Openforce simplifies your contractor management processes by providing a single platform solution. Work from home. We cant do this. Still have questions? They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Were now out of the back room and working with the business to add direct value, Huckabay says. Submit ticket. Keep contractors happy with accurate payments on time, every time. GROW YOUR BUSINESS Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Copyright 2023 Liveops, Inc. All rights reserved. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. If there are system issues, you will not get paid. We didnt just evolve the remote contact center model, we revolutionized it. About Liveops Employee benefits & perks. (sales@liveops.com) Press & Media. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. Liveops: Flexibility. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Documenting details of calls and customer interactions. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Still have questions? Simplifies onboarding an app for Okta provisioning where the app already has groups configured. To accept cookies continue browsing as normal. Unlimited Flex Vacation New Parent Leave Protection. The cons are being able to work in your own home. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Client opportunities may have additional requirements, including expanded client-specific certification. But we were just relentless, and in one year we moved all of our workloads to the cloud. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Copyright 2023 Liveops, Inc. All rights reserved. Login. about the agent experience and application. Companies across a variety of industries trust Liveops to provide virtual contact center services. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Qualify and onboard contractors in record time. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Submit an application for an available virtual contact center opportunity. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Join the revolution of the modern contact center! Developer Center. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Username or Email Password. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Money is amazing, but like every job there are flaws. Liveops Okta. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Copyright 2023 Liveops, Inc. All rights reserved. Public Relations e-mail (press@liveops.com) Locations. Knowledge Base. Director of Customer Care, healthcare organization. Reach out to us. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. OR Look in your activation email. You can actually enable a person to get to an application through the Okta platform. If you are looking for Liveops Agent Portal Okta? Flexibility. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Improving Peoples Lives. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Login. Whats it like to be self-employed and provide virtual contact center services? All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Liveops | Okta . To have an identity management solution that wasn't cloud-based really wouldn't work for us. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Independent Contractor management Ditch the paperwork and endless manual tasks. Independent Contractors are responsible for expenses and control their profit and loss. Not everyone will be as precious with your business as you are. See Capabilities for more details. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Click herefor technical info. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. I wish there was some type of base pay. We'd have had to build out a lot of infrastructure. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Here's everything you need to succeed with Okta. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. Okta goes so much further than other providers, Huckabay says. Support. Earning potential. Forgot Password Enter the email address associated with your account. HSA and PPO Options National and Local Networks Retirement. Connect contractors to affordable commercial insurances. Were all looking at the same data one version of truth consolidated in a single repository. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. When I started it, my team said, Youre crazy. Are you an employee? Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Onboarding employees has become much more efficient. Submit an application for an available virtual contact center opportunity. I don't mind the extra training if they had compensation for it. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. To find out more, read our Privacy Policy and Cookie Policy. Easy global collaboration. Functionality Add this integration to enable authentication and provisioning capabilities. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Once the Openforceplatform was in place, a major pressure point was released. They have to be accessible, easy to use, secure, and platform agnostic. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. GM Regional Customer Care Operations, major utility. Users verify their identity by . Or you do, but sit & sit with few to no calls? A wide array of jobs -- many of them well-paid -- don't require a degree.. Hard to get in contact with managers for help. Press & Media. Organizations. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 This is critical, says Huckabay. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. The integrations looked complex. management. Set your own schedule to work around your life. Across the web. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. Also the hiring process is long and it's unpaid. Earning potential. Remember me. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Sell top insurance coverage to warm leads (license required). The sign-in URL is the web address you use in your desktop browser to access your company portal. Your customers deserve the best at every touchpoint. Discipline and setting expectations of yourself are key to working from home. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Existing Duo Security enrollments. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. We use cookies to improve your experience on our website. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Copyright 2023 Liveops, Inc. All rights reserved. The only downside is a lot of training without pay. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Get started on your new home business Flexibility. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more.